Liability Claims Handler

Position: Liability Claims Handler

Salary / Rate: £25k per annum

Location: Stoke on Trent

Type: Full-time

Start Date: ASAP




Job Description:


Winner Recruitment are recruiting for a liability claims handler to join a specialist operations and digital solutions business based in Stoke on Trent. This is an exciting opportunity for the right candidate to join a successful company, where you will be working to provide a fast and efficient and accurate claims handling service to the highest of standards for various insurers.


My client works with organisations in highly regulated markets, they help clients improve service, grow and win business. They specialise in a 3 areas including claims solutions, insurance services and customer solutions.


Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.


Duties and Responsibilities:


  • To establish if cover is in place for the claim.
  • To record all claims on the digital claims handling system.
  • To investigate all liability claims either from the desk or by instructing loss adjusters.
  • To make the decision on liability.
  • To negotiate settlement of the claim.
  • To ensure compliance with all legal timescales and client SLA’s.
  • To build relationships with external clients and stakeholders.
  • Experience of policy wording and terms and conditions.
  • Knowledge of insurance and the insurance market.
  • Knowledge of how to value an injury claim.
  • Knowledge of reserving philosophies.
  • Knowledge of Civil Procedure Rules and the Claims Portal.


Skills & Experience:


  • Good communications skills at all levels.
  • Excellent customer service.
  • The ability to work as part of a team.
  • To take responsibility for your own workload.
  • Must be able demonstrate adaptability and flexibility.
  • Good planning and organisational skills.
  • Good IT skills


This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected.


Salary for this role is £25.000


Hours are Monday – Friday 35 hours per week


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