Resident Liaison Officer
Apply for this role ↓Location: Leeds, LS26 8XTSalary: Up to £34,000 depending on experienceCar Allowance: £4,200 per annumJob Type: Permanent, Full-Time
What you’ll do
- We are currently recruiting on behalf of our client, a leading property maintenance and refurbishment provider, for an experienced Resident Liaison Officer to join their team in Leeds.
- The successful candidate will play an important role in supporting residents throughout planned refurbishment and improvement works, acting as the main point of contact between residents, site teams and clients.
- This role is particularly important when working with vulnerable residents, ensuring their needs are understood, expectations are managed and disruption is kept to a minimum throughout the programme.
Key Responsibilities
- Act as the main point of contact for residents throughout planned refurbishment and improvement works.
- Arrange and attend resident consultation meetings, pre-start visits and regular drop-in sessions.
- Provide clear and timely updates regarding work schedules, programmes and access requirements.
- Support vulnerable residents, including individuals living with dementia or those with additional needs.
- Manage and resolve resident concerns, queries and complaints in a professional and empathetic manner.
- Liaise closely with Site Managers, operatives and client representatives to ensure works run smoothly.
- Maintain accurate records of resident communications, feedback and actions taken.
- Ensure residents are kept informed throughout the programme and that communication aligns with site activities.
- Help minimise disruption and maintain positive relationships between residents and the delivery team.
About You
- Previous experience as a Resident Liaison Officer within social housing, construction or property maintenance.
- Experience supporting planned works programmes, particularly kitchens, bathrooms, painting or general refurbishment.
- A confident and empathetic approach when dealing with residents, including vulnerable individuals.
- Awareness of dementia-related challenges and experience supporting people with additional needs.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- A proactive and solution-focused approach to resolving issues.
- Full UK driving licence (essential).
What's on Offer?
- Salary of up to £34,000, depending on experience.
- £4,200 annual car allowance.
- Bonus scheme (eligible after one year's service).
- Pension scheme and life assurance.
- 25 days' annual leave plus bank holidays.
- Perkbox benefits, including discounts, perks and wellbeing offers.
- One paid volunteering day per year.
Apply Now
- If you're an experienced Resident Liaison Officer looking for your next opportunity within social housing or property maintenance, we'd love to hear from you.
- Get in touch today to find out more and apply.
Apply