Service Manager
Apply for this role ↓We are currently recruiting for an experienced Service Manager on behalf of a well-established and growing lift engineering company based in Middleton, Manchester.
This is an excellent opportunity for an individual with a strong background in the lift industry and proven management experience to take responsibility for the day-to-day running of a busy Service & Repairs department.
Working closely with the Service & Repairs Director, you will oversee a team of field-based lift engineers, ensuring planned maintenance, reactive call-outs and repair works are delivered safely, efficiently and to the highest standards.
Key Responsibilities
- Manage and oversee a team of field-based lift engineers, ensuring workloads are effectively planned and allocated.
- Take responsibility for the delivery of planned preventative maintenance, reactive breakdowns and repair works.
- Ensure engineers attend call-outs within agreed response times, prioritising emergency entrapment situations.
- Monitor service delivery, KPIs and SLAs, ensuring contractual commitments are consistently achieved.
- Manage engineer performance, including one-to-ones, appraisals, training and development.
- Coordinate repair works, ensuring the correct labour, materials and resources are in place.
- Monitor recurring faults and work closely with the technical team to ensure issues are resolved effectively.
- Maintain high standards of health and safety, ensuring engineers follow safe systems of work.
- Carry out site and vehicle audits, toolbox talks and follow up on any corrective actions.
- Handle customer escalations and complaints, ensuring issues are resolved professionally and promptly.
- Work closely with the Service Office and Technical teams to ensure effective communication between office and field operations.
- Deputise for the Service & Repairs Director when required, taking responsibility for the operational running of the department.
The Ideal Candidate
- Previous experience within the lift industry, with a strong understanding of lift servicing, maintenance and repairs.
- Proven experience managing a team of engineers, ideally within a field-based service environment.
- A technical background as a Lift Engineer or Technician would be highly advantageous.
- Good understanding of LOLER requirements and lift industry health and safety standards.
- Experience managing workloads, call-out rotas and engineer performance.
- Confident working with SLAs, KPIs and service management systems.
- Strong organisational and communication skills, with the ability to manage competing priorities.
- Commercially aware, with an understanding of labour costs, overtime and repair margins.
- Full UK driving licence.
The Opportunity
- This is a fantastic opportunity to join an established lift engineering business in a senior operational position, where you will have the autonomy to make a real difference to service delivery, develop the engineering team and play a key role in the continued success of the department.
Interested?
- If you have experience within the lift industry and are looking for your next management opportunity, we would love to hear from you.
- Apply today or contact our recruitment team for a confidential discussion.
Apply